GENERAL INFORMATION

Hours

9:00AM to 5:00PM (last admission: 4:30PM)

  • No reservations are needed to enter the museum.

  • However, groups of 15 or more, or visitors traveling by chartered bus are required to make a prior reservation.
    Those without a prior reservation will not be allowed to enter the museum.

    Please be advised that during busy periods, you may not be able to reserve your desired date.

  • When the museum is crowded, the number of visitors in the galleries will be limited.

    When the number of visitors is limited, you may be asked to temporary wait outside the gallery.

Admission

 
Individuals
Groups of 15 or more
  Adults
Individuals  ¥1,800
Groups of 15 or more  ¥1,500
  Senior discount (65 and over) *1
Individuals  ¥1,600
Groups of 15 or more  ¥1,500
  High school and university students
Individuals  ¥1,300
Groups of 15 or more  ¥1,100
  Junior high and younger
Individuals  Free
Groups of 15 or more  Free
  Visitors with disabilities (proof required) and one attendant *2
Individuals  ¥1,000
Groups of 15 or more  ¥1,000
  • All prices include sales tax.

  • In order to allow as many children as possible to come into contact with art, the museum began waiving admission for children of junior-school age and younger on August 10, 2019.

  • *1,2: Discounts cannot be combined with any other discounts.

Admission Policy

  • Please place large bags (B4-size and larger) in a locker.

  • Dangerous articles, smell-emitting items, and fresh flowers and other living things are not allowed in the museum.

  • Please place umbrellas in the umbrella stand.

  • Please refrain from using the following items in galleries:

    Food and drinks (including water, candy, and chewing gum)

    Tripods, monopods, selfie sticks, and portable fans

    Fountain pens, ballpoint pens, and other writing utensils except pencils

    Baby carriers (worn on the back)

    Pets with the exception of assistance dogs for people with visual, hearing or another disability

    Please be advised that those under the influence of alcohol may be refused entry.

    Smoking is prohibited throughout the museum.
    Please refrain from touching displays and works.

    Please switch your cell phone to silent mode and refrain from talking on it in the galleries.

    Please comply with any instructions given by the museum staff.

Holidays & Temporary Closures

Open throughout the year (except in cases of bad weather)

Advance Tickets

 
Advance discounts
After discounts
  Adults
Advance discounts  ¥1,800
After discounts  ¥1,600
  High school and university students
Advance discounts  ¥1,300
After discounts  ¥1,100
  Junior high and younger
Advance discounts  Free
After discounts  -

Advance tickets for the Pola Museum of Art are available at the following locations:

Tickets for adults can be purchased at all of the locations listed. However, tickets for high school and university students are only available at convenience stores or as e-tickets.

  • Discounts cannot be combined with any other discounts.

Ticket Outlets in Hakone
  • Yumoto Station

    Address: 707-1 Yumoto, Hakone-machi

    Tel.: 0460-85-5033

     

    Miyanoshita Station

    Address: 404-11 Miyanoshita, Hakone-machi

    Tel.: 0460-82-2766

     

    Gora Station

    Address: 1300-329 Gora, Hakone-machi

    Tel.: 0460-82-2049

     

    Hakone Tozan Bus

     

    Yumoto Management Office

    706 Yumoto, Hakone-machi

    Tel.: 0460-85-5583

     

    Sengoku Information Center

    227-1 Sengokuhara, Hakone-machi

    Tel.: 0460-84-8205

     

    Togendai Information Center

    164 Motohakone, Hakone-machi

    Tel.: 0460-84-8313

     

    Hakone-machi Information Center

    159 Hakone, Hakone-machi

    Tel.: 0460-83-6009

     

    Motohakone Information Center

    6 Motohakone, Hakone-machi

    Tel.: 0460-83-6171

Purchasing Tickets outside of Hakone
  • For visitors arriving by car:

     

    Odawara Parking Area, Odawara Atsugi Road (Outbound)

    Address: 429 Iizumi, Odawara, Kanagawa Prefecture

    Tel.: 0465-47-9305

     

    Ebina Service Area, Tomei Expressway (Outbound),

    5-2-1 Oya-minami, Ebina, Kanagawa Prefecture

    Tel.: 046-232-5051

     

    For visitors using public transport:

     

    Hakone Tozan Bus Odawara Station Information Center

    1-1-3 Sakae-machi, Odawara, Kanagawa Prefecture

    Tel.: 0465-22-1124

Purchasing Tickets at Convenience Stores
  • Tickets are available at the following convenience stores:

    7-Eleven, Lawson, Family Mart, and Ministop

    (Note: Tickets may not be available in some outlets due to the lack of computer systems.)

Parking Facilities

Parking facility (adjacent to the museum)

128-car capacity (passenger vehicles)

500 yen per day (no discounts available for museum patrons)

 
Parking capacity
Number of open spaces left
Number of open spaces in Parking Area No. 1
As of 20:09 on September 25 (Sun), 2022
Parking capacity  128
Number of open spaces left  128
  • Updates on open spaces may be delayed, so please use this information as a rough guide.

  • Please be advised that parking may not be available if the line of cars waiting to enter the parking area extends into the prefectural road during rush hour.

  • Please be advised that no parking will be available if the parking area is full.

  • Please allow yourself plenty of time when using the parking area.

Parking Facilities

3-bicycle capacity (free of charge)
  • Adjacent to the car parking area. For details, please ask the parking attendant.

Group Visits

Museum Reservations
Groups of 15 or more, or visitors traveling by chartered bus are required to make a prior reservation.
Please call or fill in the form to make your reservation.

Restaurant Reservations
Only groups of visitors are allowed to make reservations for the restaurant.
Please make your reservation at least one week in advance of your visit. A special menu for groups is also available.
For details, please ask the staff at Restaurant Array about the group menu.

Reservations for Group Tours
In order to prevent the spread of the novel coronavirus, no group tours are scheduled at this time.

Group Discounts
A group discount is available for groups of 15 or more.
Please refer to this page for details:

Parking Information
The special bus-parking area can be used free of charge.

Audio Guide

Our popular audio guides feature easy-to-understand explanations.
Focusing primarily on notable works on display, the guides provide audio information on between 40 and 50 items. With easy-to-operate buttons, the device allows you to enjoy looking around the museum at your own pace.

In addition to descriptions of the artworks, the audio guide allows you to select information on other subjects such as the history of the Pola Museum of Art, the museum architecture, and painting techniques.

Sure to make your tour of the Pola Collection even more enjoyable!

Rental fee: 400 yen
Rental time: 9:00AM to 4:00PM (reception desk closes)

In order to prevent the spread of the novel coronavirus, audio guides are not available at this time.